Complaints Policy

Last updated: July 2026

1. Clinical concerns

Clinical concerns are handled by the clinic where your appointment took place. Please follow that clinic’s complaints procedure:

Central Health London
centralhealthlondon.com/contact-us

London Lauriston Clinic
llclinics.co.uk/comments-complaints

2. Other concerns

For administrative or website concerns you can email me at info@dralisonlennox.com. I aim to acknowledge within 3 working days and respond fully within 20 working days.

3. Regulatory escalation

GMC: gmc-uk.org | 0161 923 6602
CQC: cqc.org.uk | 03000 616161
PHSO: ombudsman.org.uk | 0345 015 4033
ICO (data concerns): ico.org.uk | 0303 123 1113

4. Confidentiality

All complaints are handled confidentially and processed under my Privacy Policy and UK GDPR.